What signs indicate that an online casino cares about its players, provides high-quality technical support and really helps, rather than unsubscribing with boilerplate responses?

It's really important for me to feel like there's a team behind the platform that cares, but more often than not, I'm faced with formality rather than real support.

Support on many sites is a formality: they respond with templates, but do not solve issues. I didn't expect anything else until I started playing on big bass bonanza . There I felt that my opinion was important. Any request receives a polite and matter-of-fact response, it is clear that real people are working, not bots. Thanks to this approach, I feel comfortable, and I have no desire to look for another platform.